You can cancel your account at any time during the trial period if you’re not satisfied with our services. If you cancel before the trial ends, no payment will be due. However, once the trial is canceled, you will lose the copyright to any delivered work and will no longer be able to use it. To cancel your trial, follow these steps:
Log into the Designity Portal:
Navigate to Modify Account:
Select the option for Pause / Cancel My Plan.
Complete the Process:
Follow the on-screen prompts to finalize the trial cancellation.
Set up a call with your Customer Success Manager. This call is required to complete the cancellation.
It is important to note that if you do not cancel your trial before it ends through the Designity portal, your plan will automatically continue, and payment for the first payment period will be required.
If you cancel your trial, you will not be eligible for another trial for the following six months. Nevertheless, you can always sign up again for a regular plan without a trial period.