You can cancel your Designity account (monthly, quarterly, or yearly) at any time, provided you follow these steps and terms:
Log into the Designity Portal:
Visit clients.designity.com/billing.
Navigate to Modification Section:
Select the option for Pause / Unpause / Cancel.
Complete the Process:
Follow the on-screen prompts to finalize the cancellation.
Set up a call with your Customer Success Manager.
Important Notes
Notice Period:
Cancellations must be initiated at least 7 days before your renewal date.
Methods of Cancellation:
Cancellations and account modifications are only accepted through the Designity portal and cannot be accepted any other way.
Creative Directors, Account Executives, or Customer Success Managers cannot cancel your plan on your behalf.
Automatic Renewal:
If cancellation terms are not followed, your plan may be automatically renewed.
For further guidance, you can contact your Customer Success Manager.