The Custom Communication Channel add-on is available in your Designity portal for $495 per month. The fee covers the additional time dedicated to addressing the messages on Slack.
Here are some required guidelines for the Slack channel:
Creative Director will check Slack messages first thing in the morning and also before the end of the day. They are not readily available to communicate 24/7.
Approvals and deliverables need to be documented via email, Miro, client portal, etc. - NOT on Slack
Client must understand that while they own the channel, Designity still has rights to access the thread history & attachments
Client may provide assets through Slack, however, Creative Directors should only be providing screenshots or references, never the deliverables
Reach out to your Customer Success Manager with any additional questions.